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  1. #1
    Leviathan
    Join Date
    Jan 2012
    Posts
    301
    IGN
    GMS news
    Level
    32
    Class
    Phantom
    World
    Culverin

    Maplestory Support Portal

    Dear Maplers,

    We’re happy to announce the launch of the MapleStory Support Portal! The Support Portal is a part of our ongoing effort to improve MapleStory’s service experience for our players. The portal has direct links to Support Tickets, Technical Support Forums, MapleStory News & Announcements, and Billing & Account Questions.

    We have also launched the MapleStory Knowledge Base, a library of information for many commonly asked questions in MapleStory. You can browse or search for answers instantly. Many popular topics are updated regularly to help our players get answers and get back to the game. You can also suggest new entries to the Knowledge Base to help grow the information available.

    Visit the Support Portal and tell us what you think!

    http://support.maplestory.nexon.net/


    - The Maple Team -


    LOL like this is going to solve all the problems. Ticketing them will still be a problem. Improved Customer service first

  2. #2
    Black Mage
    Join Date
    Sep 2011
    Posts
    1,444
    Quote Originally Posted by HeroesRule View Post
    Dear Maplers,

    We’re happy to announce the launch of the MapleStory Support Portal! The Support Portal is a part of our ongoing effort to improve MapleStory’s service experience for our players. The portal has direct links to Support Tickets, Technical Support Forums, MapleStory News & Announcements, and Billing & Account Questions.

    We have also launched the MapleStory Knowledge Base, a library of information for many commonly asked questions in MapleStory. You can browse or search for answers instantly. Many popular topics are updated regularly to help our players get answers and get back to the game. You can also suggest new entries to the Knowledge Base to help grow the information available.

    Visit the Support Portal and tell us what you think!

    http://support.maplestory.nexon.net/


    - The Maple Team -


    LOL like this is going to solve all the problems. Ticketing them will still be a problem. Improved Customer service first

    That last line is exactly what I was thinking.

    Global Nexon being stupid as always, "Maybe if we make the support site look better, users won't notice how terrible of a job we're doing!"

    Yup.

 

 

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